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Home > They gotta make it difficult, don't they?

They gotta make it difficult, don't they?

July 1st, 2006 at 02:28 am

I arrived home and after dinner looked at the advertisement from Safeway. There was a promotion for spend $10 on 4 twelve-packs of Pepsi, get $10 back with a mail-in rebate, and the same offer from Coke. I live a mile from the store, so I head over, and pick up the needed items. Of course instead of rebate forms available, they are supposed to print out on the coupon sheets that print at the register.

Well of course this register the machine is in such disarray only one side of the prinout works, which makes it useless. OK, Safeway prides themselves on the best customer service, I'm sure they'll see my problem and fix it. At the service desk I get a "sorry, but we can't print these out again. And we have yet to get any forms from either of the distributors. Call the number on the receipt (Customer Service) and they should help."

At home I call the number and get put on infinite hold. After 10 minutes the dog goes beserk as someone is at the door, and of course I hang up the phone. Solicitation, ugh.

After this I decide to hook up my phone next to the computer, and get online and do work while I wait. I call, and get put on hold again. This time 15 minutes go by, then I am abruptly disconnected. Well this is fun. I call again, only to get a message that the service number is now closed for the day.

Hmmmmm, I don't go to Safeway very often, and at this rate, it could be some time til I go there again.

1 Responses to “They gotta make it difficult, don't they?”

  1. LuckyRobin Says:
    1151744002

    Well, you could always return the merchandise and then go buy it again at a different register. Since its their fault, they should have offered that to you at the store.

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